Terms & Conditions

1. Acceptance of Terms

By placing, confirming, or submitting an order with Avee Cocoseller ("Seller"), you ("Buyer" or "Customer") agree to be bound by these Terms and Conditions of Sale ("Terms"). Your order, together with these Terms, constitutes a legally binding agreement ("Agreement").

Order-specific terms and subsequent changes must be agreed in writing by Avee Cocoseller and the Buyer.

2. Business Hours & Contact Information

Avee Cocoseller operates Monday through Friday during standard North American business hours (Eastern Time), excluding provincial and national holidays in Canada.

3. Pricing & Payment Terms

Minimum Order Value

A minimum order value may apply depending on the products and delivery location. Please contact our sales team for current pricing and minimum order thresholds.

Payment Requirements

Unless otherwise approved in writing by Avee Cocoseller, all orders require full payment in advance. Payment must be received and cleared before production or shipment begins.

Payment Methods Accepted

• Bank transfers (wire transfer)
• Credit cards (Visa, Mastercard, American Express)
• Other methods as agreed in writing

Credit Terms

Credit terms may be available for qualified wholesale customers. Any approved credit is subject to change at Avee Cocoseller's discretion and must be documented in writing. Customers must maintain satisfactory payment history and creditworthiness.

Pricing Information

All prices are in Canadian dollars unless otherwise stated. Prices are subject to change without notice. The price at the time of order confirmation will apply to your purchase.

4. Custom & Made-to-Order Products

Custom products, special sizes, bulk packaging, or made-to-order items require advance deposits as specified at the time of order quote.

Deposit Policy

• Deposits are required before production commences
• All deposits are non-refundable once production has begun
• The remaining balance is due before shipment
• Custom products cannot be modified or cancelled after production has started

5. Taxes & Governmental Duties

All applicable taxes are the responsibility of the Buyer. This includes:

• HST/GST (Harmonized Sales Tax / Goods and Services Tax) in Canada
• Provincial sales taxes
• Import duties and customs fees (for international orders)
• Any other local, state, national, or governmental levies

All prices displayed are exclusive of taxes unless otherwise stated. Taxes will be calculated and added to your invoice based on your delivery address and applicable jurisdiction.

6. Delivery & Shipping

Delivery Timeline

Delivery dates provided by Avee Cocoseller are estimates only and not guaranteed. Production and delivery times depend on order volume, product specifications, and logistics availability.

Title & Risk Transfer

Title (ownership), risk of loss, and shipping responsibilities follow the accepted written quotation and order documents. Handover to a carrier does not override the agreed delivery and risk terms. Please confirm any unclear shipping terms with us before dispatch.

Liability Limits

Avee Cocoseller shall not be liable for delays caused by:

• Logistics providers or courier services
• Customs clearance (for international orders)
• Weather conditions or natural disasters
• Buyer's failure to provide required delivery information
• Government actions or public health emergencies
• Supply chain disruptions beyond our control

Shipping Options

We offer shipping via various carriers (LTL freight, parcel services, or full truck load). Shipping costs vary based on order weight, dimensions, and delivery distance. Quotes are provided before order confirmation.

7. Inspection & Claims Process

Upon Receipt

You must inspect all products immediately upon receipt. Check for:

• Damage to packaging or products
• Correct quantities
• Visible defects or contamination
• Correct product specifications

Reporting Damage or Shortages

If you discover damage, missing items, or discrepancies:

1. Document everything with photos/videos
2. Note damage on the delivery receipt and ask the driver to sign
3. Contact the carrier promptly where a carrier claim is required under the agreed shipping terms
4. Notify Avee Cocoseller promptly with documentation and report the issue within 30 days of delivery

Product Defect Claims

Claims for product defects (moisture content, EC levels, mold, contamination) must be reported within 30 days of delivery. Provide clear documentation including photos, test results, and batch/lot information.

8. Returns & Refunds Policy

Our Return & Refund Policy sets out the return process. The accepted written quotation and order documents control where their terms differ from this general policy.

Eligible Returns

Report defective products, transit damage, or products significantly different from your order within 30 days of delivery. Non-defective wholesale orders are final sale; change-of-mind returns are not accepted for bulk or pallet orders.

Return Authorization Required

Obtain our written authorization before returning any goods. Contact hello@a-vee.com with proof of purchase, a description of the issue, and supporting photos. Approved returns must be unused and in their original packaging.

Non-Returnable Products

• Used products or opened loose coco coir
• Custom or specially blended products
• Returns sent without prior authorization

Return Shipping

For approved returns caused by our error or a product defect, Avee Cocoseller covers return freight to our Cambridge warehouse. Otherwise, return shipping is the Buyer's responsibility. Contact us for authorization and shipping instructions before dispatch.

Refund Processing & Replacements

Approved refunds are processed to the original payment method within 30 days after receipt and inspection of the returned goods. Original shipping charges are non-refundable unless the return is due to our error. Approved replacements for defective or incorrect products are shipped at no additional cost.

9. Warranty Disclaimer & Limitation of Liability

Product Use & Technical Advice

Any technical advice or recommendations provided by Avee Cocoseller staff is offered in good faith without warranty. You assume full responsibility for:

• Determining product suitability for your intended use
• Testing products in your growing environment
• Following industry best practices and regulations
• Proper handling, storage, and application

Warranty Disclaimer

Avee Cocoseller disclaims all implied warranties, including warranties of merchantability and fitness for a particular purpose. We make no warranty regarding:

• Crop yields or harvest results
• Disease prevention or plant health outcomes
• Specific EC (electrical conductivity) or pH levels
• Suitability for organic cultivation

Limited Remedy

Approved refunds or replacements for defective or incorrect products are handled under our Return & Refund Policy and the accepted written order terms. Approved replacement shipments are provided at no additional cost.

Limitation of Liability

In no event shall Avee Cocoseller be liable for:

• Indirect, incidental, or consequential damages
• Special damages or damages beyond the purchase price
• Crop loss, reduced yields, or harvest failure
• Lost profits, business interruption, or lost revenue
• Damage to plants, facilities, or equipment
• Environmental contamination or regulatory fines

This limitation applies even if Avee Cocoseller has been advised of the possibility of such damages.

10. Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Ontario, Canada, without regard to conflict of law principles. Both parties consent to the exclusive jurisdiction of the courts of Ontario for any disputes arising from this Agreement.

You waive any objection to venue and consent to personal jurisdiction in the Ontario courts.

11. Indemnification

You agree to indemnify and hold harmless Avee Cocoseller and its affiliates, officers, employees, and agents from any and all claims, damages, losses, or expenses arising from:

• Your use, handling, or storage of our products
• Your resale or redistribution of our products
• Your violation of these Terms or applicable laws
• Your breach of any representations or warranties
• Third-party claims related to your use of our products

12. General Provisions

Entire Agreement

These Terms, the Return & Refund Policy, the accepted written quotation, order confirmation, and agreed written amendments form the agreement regarding the sale of products. The accepted written quotation and order documents control where their terms differ from these general policies.

Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Assignment

You may not assign or transfer your rights or obligations under this Agreement without Avee Cocoseller's written consent. Avee Cocoseller may assign its rights without notice.

Customer Representations

You represent and warrant that:

• You have the legal authority and capacity to enter into this Agreement
• You have sufficient financial resources to pay for your order
• You will use our products in compliance with all applicable laws