Privacy Policy

At Avee Cocoseller Canada, we take the privacy of our customers, partners, and website visitors seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights with respect to that information.

This policy applies to all individuals who visit a-vee.com, place orders, or contact us for wholesale or commercial inquiries. By using our website or services, you agree to the practices described in this policy.

We collect only the information necessary to process your orders, respond to inquiries, and operate our business effectively. This may include:

• Contact information: your name, email address, phone number, and mailing or shipping address.
• Business information: for commercial greenhouse, hydroponic, or wholesale clients — company name, business type, and tax identification number where applicable.
• Order details: products ordered, quantities, delivery preferences, and order history.
• Payment information: processed securely through our encrypted third-party payment gateway. We do not store credit card numbers or sensitive banking data on our own servers.
• Technical data: IP address, browser type, referring URL, and pages visited — collected automatically to analyze website performance.
• Communications: any messages, quote requests, or inquiries you send us by email, phone, or through our contact form.

We do not collect sensitive personal information such as health data, ethnic origin, political opinions, or religious beliefs.

The personal information we collect is used exclusively for legitimate business purposes, including:

• Processing and fulfilling your orders for coco coir blocks, grow bags, pellets, propagation media, and bulk bales.
• Communicating order confirmations, shipping updates, and delivery notifications.
• Responding to wholesale pricing inquiries, quote requests, and customer support questions.
• Managing commercial accounts for greenhouse operators, hydroponic farms, and agricultural distributors.
• Sending promotional communications, only where you have given explicit consent in accordance with Canada’s Anti-Spam Legislation (CASL).
• Analyzing anonymized website usage data to improve site functionality and content.
• Complying with applicable Canadian laws and regulations.

We will not use your information for any purpose inconsistent with the reason it was collected, without first obtaining your consent.

Avee Cocoseller Canada does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.

We share data only where strictly necessary to operate our business and fulfill your orders:

• Logistics & freight carriers: shipping address and contact details shared with carriers to deliver your order.
• Payment processors: encrypted payment data transmitted to our third-party payment provider to complete transactions securely.
• Legal compliance: we may disclose personal information if required by Canadian law, court order, or government authority, or to protect the legal rights of Avee Cocoseller.

All third-party service providers are contractually required to handle your data securely and only for the specific purpose for which it was shared.

Canada’s Anti-Spam Legislation (CASL) governs the sending of commercial electronic messages. We comply fully with CASL requirements:

• We only send commercial emails to individuals who have given express or implied consent.
• Every commercial email includes a clear sender identification, our mailing address, and a functioning unsubscribe mechanism.
• We honour all unsubscribe requests promptly, within 10 business days.

To unsubscribe from our communications, email info@a-vee.com with “Unsubscribe” in the subject line.

Our website uses cookies — small text files stored on your device — to enhance your browsing experience, remember your preferences, and analyze site traffic.

• Essential cookies: required for core website functionality such as cart management and secure navigation.
• Analytics cookies: help us understand how visitors use our site. Data is anonymized and aggregated.
• Marketing cookies: used only where you have consented, to deliver relevant content and measure campaign effectiveness.

You can control or disable cookies through your browser settings. Disabling essential cookies may affect website functionality.

We implement industry-standard security measures to protect your personal information, including:

• SSL (Secure Socket Layer) encryption for all data transmitted between your browser and our website.
• Secure, access-controlled servers for storing customer and order data.
• Third-party payment processing that meets PCI DSS requirements.
• Regular review of our data handling and security practices.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

• For the duration of your customer relationship and a reasonable period afterward to handle follow-up inquiries or legal obligations.
• As required by Canadian tax and financial record-keeping regulations (typically 7 years for transaction records).
• For as long as you remain subscribed to our communications, where applicable.

When your information is no longer required, we securely delete or anonymize it.

Avee Cocoseller is headquartered in St. Catharines, Ontario, Canada and distributes from Cambridge, Ontario. Your personal information is stored and processed in Canada, subject to PIPEDA and applicable Canadian privacy law.

If you are accessing our website from outside Canada — including from the United States — your information will be transferred to and processed within Canada. Canadian privacy law provides strong protections, though they may differ from the laws of your home country.

Under PIPEDA, you have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete information in our records.
• Withdraw consent to the collection or use of your personal information, subject to legal or contractual obligations.
• Request deletion of your personal information where there is no legitimate reason for us to continue holding it.
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us. We will respond within 30 days of receiving your request.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email.

Continued use of our website or services after any update constitutes your acceptance of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please reach out to us:

• Email: info@a-vee.com
• Phone: +1 (226) 444 4455
• Mail: Avee Cocoseller Canada, 39 Queen St, St. Catharines, ON L2R 5G6

You may also direct privacy complaints to the Office of the Privacy Commissioner of Canada: www.priv.gc.ca — 1-800-282-1376.