Privacy Policy

At Avee Cocoseller Canada, we take the privacy of our customers, partners, and website visitors seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights with respect to that information.

This policy applies to all individuals who visit a-vee.com, request quotations, place accepted orders, or contact us for wholesale or commercial inquiries. This policy provides notice of our information-handling practices when you use our website or services.

We collect only the information necessary to prepare quotations, respond to inquiries, fulfill accepted orders, coordinate logistics, and operate our business effectively. This may include:

• Contact information: your name, email address, phone number, and mailing or shipping address.
• Business information: for commercial greenhouse, hydroponic, or wholesale clients — company name, business type, and tax identification number where applicable.
• Order details: products ordered, quantities, delivery preferences, and order history.
• Payment information: when electronic payment is arranged, transaction information is handled by the applicable third-party payment provider under its own privacy and security terms. We do not collect or store complete card numbers or online-banking credentials on this website.
• Technical data: IP address and browser information needed for site delivery and security; with your permission, analytics identifiers, referring URLs, page visits and interactions used to understand website usage.
• Communications: any messages, quote requests, or inquiries you send us by email, phone, WhatsApp, or through website forms processed by Basin or Formspree, depending on the form.

We do not collect sensitive personal information such as health data, ethnic origin, political opinions, or religious beliefs.

The personal information we collect is used exclusively for legitimate business purposes, including:

• Preparing quotations and fulfilling accepted orders for coco coir blocks, grow bags, pellets, propagation media, and bulk bales.
• Communicating about quotations, accepted orders, logistics coordination, and shipment updates.
• Responding to wholesale pricing inquiries, quote requests, and customer support questions.
• Managing commercial accounts for greenhouse operators, hydroponic farms, and agricultural distributors.
• Sending promotional communications, only where you have given explicit consent in accordance with Canada’s Anti-Spam Legislation (CASL).
• With your permission, analyzing website visits and interactions to improve site functionality and content, and measuring advertising effectiveness.
• Complying with applicable Canadian laws and regulations.

We will not use your information for any purpose inconsistent with the reason it was collected, without first obtaining your consent.

Avee Cocoseller Canada does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.

We share data only where reasonably necessary to respond to enquiries, prepare quotations, coordinate logistics, fulfill accepted orders, process an arranged payment, or meet legal obligations. With your permission, we also use the analytics and advertising providers described below:

• Logistics & freight carriers: shipping address and contact details shared with carriers to deliver your order.
• Website form providers: contact and enquiry information submitted through our forms is processed by Basin or Formspree, depending on the form and delivered to our designated business email accounts.
• Payment processors: where electronic payment is arranged, transaction information is transmitted directly to the applicable payment provider.
• Legal compliance: we may disclose personal information if required by Canadian law, court order, or government authority, or to protect the legal rights of Avee Cocoseller.

All third-party service providers are contractually required to handle your data securely and only for the specific purpose for which it was shared.

Canada’s Anti-Spam Legislation (CASL) governs the sending of commercial electronic messages. We comply fully with CASL requirements:

• We only send commercial emails to individuals who have given express or implied consent.
• Every commercial email includes a clear sender identification, our mailing address, and a functioning unsubscribe mechanism.
• We honour all unsubscribe requests promptly, within 10 business days.

To unsubscribe from our communications, email hello@a-vee.com with “Unsubscribe” in the subject line.

Our website uses cookies — small text files stored on your device — to enhance your browsing experience, remember your preferences, and analyze site traffic.

• Essential cookies: required for core website functionality, security, form operation, and your saved preferences.
• Analytics cookies (optional): Google Analytics measures visits and traffic sources. Microsoft Clarity records interactions such as clicks and scrolling and provides heatmaps and session replays. These services may process online identifiers, device information and usage data. They are blocked until you allow statistics cookies.
• Marketing cookies (optional): Meta Pixel and related advertising measurement may share online identifiers and site events with Meta. These are enabled only after you allow marketing cookies.

Use Cookie settings on any page to accept, reject or change your optional cookie choices. Rejecting optional cookies does not prevent submitting an enquiry. We honour supported Global Privacy Control and Do Not Track signals. You can also remove cookies through your browser settings; blocking essential cookies may affect functionality.

We implement industry-standard security measures to protect your personal information, including:

• SSL (Secure Socket Layer) encryption for all data transmitted between your browser and our website.
• Access controls applied to enquiry, quotation, customer, and accepted-order records.
• Payment details handled by the chosen third-party provider when payment is arranged; this website does not store complete card numbers or online-banking credentials.
• Regular review of our data handling and security practices.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

• For the duration of your customer relationship and a reasonable period afterward to handle follow-up inquiries or legal obligations.
• As required by Canadian tax and financial record-keeping regulations (typically 7 years for transaction records).
• For as long as you remain subscribed to our communications, where applicable.

When your information is no longer required, we securely delete or anonymize it.

Avee Cocoseller is based in St. Catharines, Ontario, Canada and maintains Canadian stock in Cambridge, Ontario. We and our service providers may process personal information in Canada and in other countries where those providers operate.

If you are accessing our website from outside Canada — including from the United States — some information may be processed in Canada or in other countries where our service providers operate. Providers supporting website hosting, analytics, Basin or Formspree submissions, email, communications, logistics, and arranged payments may process information outside Canada, including in the United States. Information processed abroad may be subject to the laws and lawful access requirements of that jurisdiction.

Under PIPEDA, you have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete information in our records.
• Withdraw consent to the collection or use of your personal information, subject to legal or contractual obligations.
• Request deletion of your personal information where there is no legitimate reason for us to continue holding it.
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

If you are located in the United States, additional rights may apply under your state’s privacy law. To exercise an applicable privacy right, please contact us. We will respond within 30 days of receiving your request.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email.

Changes to this notice do not replace your optional cookie choices. Where a new use requires consent, we will request it.

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please reach out to us:

• Email: hello@a-vee.com
• Phone: +1 (226) 444 4455
• Mail: Avee Cocoseller Canada, 39 Queen St, St. Catharines, ON L2R 5G4

You may also direct privacy complaints to the Office of the Privacy Commissioner of Canada: www.priv.gc.ca — 1-800-282-1376.